Refund Policy

1. Summary

This Refund Policy applies to all monthly plans — Starter ($299/month), Growth ($599/month), and Pro ($999/month) — and any other Services purchased from Orbitlane Labs LLC (“Orbitlane Labs,” “we,” “us”). It forms part of our Terms of Service.

2. Key terms

• Billing period — the one-month period covered by each monthly fee. Your billing cycle starts on your Service Start Date, and each later period begins on the same calendar day of the following month. Your first monthly fee is due before your Service Start Date; each renewal fee is charged on the first day of the new billing period.
• Service Start Date — the earlier of (a) the date of your onboarding call, or (b) the date we begin work on your account, such as auditing your profiles or drafting your first content calendar. We confirm this date to you in writing.
• Cancellation Effective Date — the date we receive your cancellation request, or a later date that you specify in your request.

3. Cancelling before service starts

Your first monthly fee is paid before your Service Start Date. If you cancel before your Service Start Date, we will refund 100% of the fees you have paid. No work will have been performed, and no deductions are made.

4. Cancelling after service starts

If you cancel on or after your Service Start Date, we will refund the undelivered portion of the fee for your current billing period. A cancellation request received without a specified date takes effect on the date we receive it. The undelivered portion is calculated based on the number of days remaining in the billing period after the Cancellation Effective Date:

Refund = monthly plan fee × (days remaining after the Cancellation Effective Date ÷ total days in the billing period)

We stop work on the Cancellation Effective Date. Any content that has been completed and approved before that date will be delivered to you, and we will provide a final report covering the period worked on request. Your plan will not renew, and you will not be charged again.

Fees for billing periods that have already ended have been fully delivered and are not refundable, except as described in Section 8.

5. Example calculation

Suppose you are on the Growth plan at $599 per month and your current billing period has 30 days. You cancel with a Cancellation Effective Date at the end of day 10. That leaves 20 undelivered days:

$599 × (20 ÷ 30) = $399.33 refunded

This example is for illustration only. Your refund is calculated using your actual plan fee and billing dates.

6. What is not refundable

• Advertising spend. Ad budgets are paid directly by you to the advertising platform (for example, Meta, LinkedIn, or TikTok) and are never collected by us, so we cannot refund them. Any credits or refunds for ad spend are governed by the platform’s own policies.
• Approved third-party costs. Costs we incurred on your behalf with your prior written approval, such as stock media licenses or paid tools purchased specifically for your account, to the extent they cannot be cancelled.
• Completed billing periods. Fees for billing periods that ended before your Cancellation Effective Date.

7. Plan changes

If you downgrade, the lower price applies from the start of your next billing period, and no partial refund is issued for the current period. If you upgrade immediately, we charge the prorated difference for the rest of the current period; if you later cancel during that period, the prorated refund is calculated on the total amount you paid for that period.

8. If we fall short

If we fail to deliver the deliverables included in your plan for a billing period for reasons within our control, please tell us within 30 days of the end of that period. We will either deliver the missing work promptly or, if you prefer, refund the portion of the fee that corresponds to the undelivered work.

9. If we end the service

If we end your Services for any reason other than your material breach of our Terms of Service, we will refund the prorated, undelivered portion of your current billing period, calculated the same way as in Section 4.

10. How to cancel or request a refund

Email us at contact@orbitlanelabs.com from the email address associated with your account, or call (307) 364-6156 and confirm by email. Please include:

• your name and business name;
• your plan; and
• the Cancellation Effective Date you would like (if later than today).

We will confirm your cancellation and the refund amount in writing within 2 business days. You do not need to give a reason for cancelling.

11. Refund timing and method

Approved refunds are issued to the original payment method within 5 business days of our confirmation. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement. Refunds are issued in US dollars; we are not responsible for currency conversion differences or fees charged by your bank.

12. Payment disputes

If you have a concern about a charge, please contact us first — we can usually resolve billing questions quickly. Contacting us does not affect any rights you may have with your card issuer or under applicable law.

13. Governing law and changes

This Refund Policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. We may update this policy from time to time; changes will be posted on this page with a new “Last updated” date and will not apply retroactively to fees paid before the change.

14. Contact us